ultra88 Privacy Policy — User Data Protection
This document explains how ultra88 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Effective: 1 January 2026
1. Information We Collect
Ultra88 collects various types of personal information when you register, use the platform, or interact with our services. The main categories of information collected are as follows:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is used to create and manage your account on the ultra88 platform.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to the payment method you use — including bank account numbers, account holder names, or linked digital wallet details. ultra88 does not store full card numbers or sensitive payment information directly; all financial transactions are processed through secure, encrypted payment channels.
Device & Browser Information
Our platform automatically collects technical information including device type, operating system, browser type and version, IP address, time zone, and language settings. This helps us ensure the platform runs smoothly across all devices, including the smartphones used by the majority of Malaysian users.
Usage Data
We record information about how you use the platform — including pages visited, games played, session duration, betting history, and in-account actions. This data is used for security purposes, product improvement, and internal analytics.
2. How We Use Your Information
All information collected by ultra88 is used for platform operations and to enhance the user experience. We do not use your data for purposes beyond the scope stated in this policy without your prior consent.
The information collected is used for the following purposes:
- Processing account registrations, deposits, withdrawals, and other transactions in MYR
- Verifying user identity to meet security requirements and prevent fraud
- Providing accurate and effective customer support whenever needed
- Sending important notifications related to your account, transactions, or policy changes
- Monitoring and investigating suspected activity to protect the security of the platform and other users
- Improving platform functionality and interface based on real usage patterns
- Complying with applicable legal and regulatory obligations
Ultra88 does not use user data for third-party advertising or sell your personal information to any external party for their own commercial purposes.
3. Cookies & Usage Tracking
The ultra88 platform uses cookies and similar tracking technologies to enhance the user experience and keep the platform running smoothly. Cookies are small text files stored on your device when you access our platform.
Types of Cookies Used
- Session Cookies: Helps maintain your logged-in status during an active session and stores temporary navigation preferences. These cookies are automatically deleted when you close your browser.
- Functional Cookies: Saves your preferred language, time zone, and display settings so you don't have to reconfigure them on every visit.
- Analytics Cookies: Used internally to understand platform usage patterns — such as most-visited pages and average session duration. This data is analysed in aggregate and is not linked to any individual user.
- Security Cookies: Helping detect and prevent unauthorised access, fraudulent activity, or attempts to manipulate the system.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, particularly session cookies required for login and basic navigation.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Retention Period
Your personal information is stored on servers protected with industry-standard SSL encryption. ultra88 retains user data for as long as your account remains active, and for a defined period after account closure as required by legal obligations or operational needs.
Data Security Measures
We implement a range of technical and procedural measures to protect your data against unauthorised access, disclosure, alteration, or destruction:
- SSL/TLS encryption on all communications between your device and the platform's servers
- Strict internal access controls — only authorised personnel can access sensitive user data
- Continuous system monitoring to detect and respond to suspicious activity
- Multi-step identity verification procedures for high-risk account actions
Third-Party Sharing
Ultra88 does not sell or rent users' personal information to third parties. However, there are limited circumstances where information may be shared:
- Service Providers: Third parties that support platform operations — such as payment processing providers and technical infrastructure partners — may receive limited access to the data needed to perform their services, and are bound by strict confidentiality agreements.
- Legal Requirements: Information may be disclosed to the relevant authorities where required under applicable Malaysian law, such as in financial crime investigations or by court order.
5. User Rights & How to Exercise Them
As an ultra88 user in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Such requests can be submitted via our support email.
- Right of Rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction. For basic account information, you can update it directly through the profile settings within the platform.
- Right of Erasure: In certain circumstances, you may request the deletion of your personal data. However, this right is subject to data retention obligations prescribed by law, including requirements for financial transaction records.
- Right to Withdraw Consent: You may withdraw consent for certain data processing at any time, though this may affect your ability to use some features of the platform.
- Right to Complain: If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
To exercise any of the above rights, submit a written request to the ultra88 support team at: [email protected]. We aim to process every request within a reasonable timeframe and provide a clear response.
6. Policy Changes & How to Contact Us
Privacy Policy Updates
Ultra88 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform improvements. When significant changes are made, we will display a notification within the platform or notify you via your registered email. The updated effective date will be stated at the top of this page.
It is the user's responsibility to check this page periodically. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
Contact Our Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Support email: [email protected]
Our team will endeavour to respond to privacy-related enquiries within a reasonable timeframe. For general questions about the platform, visit our FAQ first.